Q

Regarding Returns and Exchanges

As all products in our store are custom-made, no returns will be accepted for items that have no quality issues.

Q

Regarding Product Shipment

We ship all in-stock items within 48 hours. If you have any special requests, please contact customer service promptly to arrange a solution. Upon receipt of your order, please inspect the package in front of the delivery courier and sign for it only if everything is intact. If you discover any shortages or damages, please contact us immediately so we can resolve the issue promptly.

Q

Regarding color differences in product images

All product photos are taken by professional photographers and undergo post-processing and color adjustments to ensure maximum consistency with the actual products. However, due to lighting conditions, display color calibration, and individual differences in color perception, there may be slight color variations between the photos and the actual items. Please refer to the actual product for accurate color representation.

Q

What do the cardboard grades k535a, k636k, and k535k mean?

K838K cardboard, K535K cardboard, K636K cardboard, and K535A cardboard are all, in fact, five-ply corrugated cardboard. The “k/a” designation refers to the face paper or linerboard; the basis weight of face and linerboard can vary among manufacturers. With the exception of some special grades, K-grade paper is generally considered one of the best options available from major suppliers. The numbers 5, 6, 8, etc., indicate the flute size: “3” denotes the core paper. Typically, K-grade paper is used as the face paper, while “6” usually refers to a reinforced core paper that forms the flutes in the corrugated board. The reinforcing core material in “6”-flute board is significantly harder than that in standard K-grade board. Similarly, there are also “7”-flute and “8”-flute boards, both of which offer superior wear resistance and compressive strength compared with ordinary paper.